In recognition of their ground-breaking eCommerce customer buy amoxicillin 500mg service solutions; GANT and MIQ Logistics have been short-listed for the prestigious Supply Chain Excellence Awards.
MIQ Logistics and GANT, the leading fashion brand, have a long-standing relationship which goes back to the Swedish icon’s main entry into the UK market and the launch of it’s European web sales platform.
In addition to it’s freight, retail logistics and e-Commerce fulfilment support, MIQ have created a multi-lingual customer service team to provide support for GANT’s European web sales.
Finalists in the Customer Service category, the GANT/MIQ entry details the development of this ‘Best in Class’ customer service function for GANT’s critical eCommerce channel.
Handling 20,000 service requests in the last 12 months the MIQ provided customer service team have kept GANT’s customer satisfaction levels above 90%, launched a VIP personal shopping initiative to drive sales and overseen the implementation of a new returns process.
Now in their 21st year, the Supply Chain Excellence Awards are renowned for their focus on the end-user and the rigour of the judging process, which is designed to probe beyond the submission and uncover the real improvements made to supply chain performance.
The award’s uniquely exhaustive judging process includes finalists presenting to and taking detailed questions from the judging panel.
Looks like we have a presentation to prepare……………
The winners of the 2017 Awards will be revealed in front of 600 industry leaders at London’s Park Lane Hilton on Tuesday, 14th November.