How often do you find it difficult to get satisfactory service? Outsourced call centres, automated phone systems, customer service teams working off scripts or a total lack of contact details for on-line providers do not make for a great customer experience.
It’s never been more important to tell your customers what is happening in their supply chain. By sharing critical developments you are keeping the focus on them, showing them that you want to protect their business and value them as a customer. All of which strengthens your relationship and increases loyalty. Over the course of […]
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