For the second time in three years Actualis has helped Noatum Logistics win the Air Cargo Services category, at the British International Freight Association’s (BIFA) Freight Service Awards. BIFA is the trade body for the freight forwarding sector and their annual Freight Service awards are the most hotly-contested and respected, because they represent peer-to-peer recognition […]
Branding is the fastest way to communicate who you are and what you offer. Your brand represents a promise. One that should be linked to your values and equally well understood.
How often do you find it difficult to get satisfactory service? Outsourced call centres, automated phone systems, customer service teams working off scripts or a total lack of contact details for on-line providers do not make for a great customer experience.